Turn your support inbox into organized tickets
IdealCRM Tickets connects to Microsoft 365, Gmail / Google Workspace, or any IMAP mailbox and turns every email into a trackable ticket — with assignment, SLAs, and a customer portal, in a workspace that's yours alone.
Free plan included · your team at yourcompany.idealcrm.cloud
How it works
Connect your mailbox
Link Microsoft 365 / Exchange Online, Gmail / Google Workspace, or any IMAP/SMTP mailbox in minutes. No forwarding rules to maintain.
Emails become tickets
Every incoming email turns into a ticket automatically, and the customer receives an instant, customizable acknowledgment reply.
Reply from one place
Your team assigns, tags, and answers tickets together. Every reply threads back into the customer's inbox like a normal email.
Everything a small support team needs
Email connectors
Microsoft 365 / Exchange Online via Graph, Gmail / Google Workspace, and any IMAP/SMTP mailbox — connect one or several.
Isolated workspace per company
Each customer company gets its own workspace on its own subdomain, backed by its own PostgreSQL database. No shared tables, ever.
Auto-replies & notifications
Instant acknowledgment replies, customizable per mailbox, plus email notifications so agents and customers never miss an update.
Customer portal
A self-service portal where customers log in with a magic link to view their tickets and reply — no passwords to remember.
Reports & SLA
Volume, workload, and first-response-time reports, with "needs reply" indicators so nothing slips past its SLA.
Security built in
TOTP two-factor authentication, mailbox credentials encrypted at rest, and daily backups of every workspace database.
Simple pricing, no surprises
All core features in every plan. Pro simply raises the limits.
Free
€0
- Up to 2 agents
- 1 connected mailbox
- Email-to-ticket for M365, Gmail & IMAP
- Isolated workspace with its own database
- Auto-acknowledgments & email notifications
- Auto-assign to the least-busy agent
- Tags, canned responses, internal notes & attachments
- Customer portal with magic-link login
- Reports, SLA indicators & two-factor auth
Pro
€29/month
- Up to 100 agents
- 10 connected mailboxes
- Email-to-ticket for M365, Gmail & IMAP
- Isolated workspace with its own database
- Auto-acknowledgments & email notifications
- Auto-assign to the least-busy agent
- Tags, canned responses, internal notes & attachments
- Customer portal with magic-link login
- Reports, SLA indicators & two-factor auth
Ready to get your inbox under control?
Create your workspace at yourcompany.idealcrm.cloud and connect your first mailbox today.
Start free